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XCL Group are seeking an experienced and proactive Account Manager to join our growing client who product exquisite packaging and carton-based products. The ideal candidate will bring a strong understanding of carton manufacturing processes, excellent customer service skills, and experience working with Tharsterns MIS would be a great advantage. This role involves managing customer accounts from order placement through to artwork approval and final delivery, ensuring a smooth, accurate, and high-quality service.
• Serve as the main point of contact for allocated customer accounts.
• Process customer orders accurately using Tharstens MIS (or similar MIS software).
• Liaise closely with external sales teams, production, design, and customers to ensure all project requirements are met.
• Manage artwork approvals, ensuring files are correctly supplied, reviewed, and progressed into production.
• Monitor project timelines and proactively communicate updates to customers and internal stakeholders.
• Resolve any issues or queries relating to specifications, lead times, artwork, or production.
• Prepare job bags, specifications, and supporting documentation for production.
• Maintain excellent product knowledge to provide accurate advice and support.
• Support continuous improvement initiatives across customer service and workflow processes
• Cartons industry experience is essential.
• Experience using Tharstens MIS (highly desirable).
• Understanding of litho print processes and packaging artwork requirements.
• Strong organisational skills with the ability to manage multiple jobs simultaneously.
• Excellent communication skills, both written and verbal.
• High attention to detail and accuracy.
• Ability to build strong internal and external relationships.
• Customer-focused, proactive, and solutions-driven attitude.
4 DAY WORKING WEEK!!!
Tuesday – Friday 8:30am – 6pm
This is a great opportunity to join a busy team who have a family feel throughout the company and continue to invest within their people. They offer a number of benefits including a 4 day working week and a competitive salary with a number of company perks.
For more information please contact our Huddersfield office.
